Thank you for shopping with us. Please read our Refund & Return Policy carefully before placing an order.

Due to the perishable and consumable nature of food products, we do not accept returns once the product has been delivered.

Refunds or replacements are applicable only in the following cases:

• Product received is damaged or leaked
• Product received is incorrect
• Package is tampered at the time of delivery

Customers must contact us within 24 hours of delivery. Please provide:

• Clear photos or videos of the product
• Outer packaging
• Order details

Complaints reported after 24 hours may not be accepted.

After verification:

• A replacement may be provided, OR
• A refund will be issued (at our discretion)

Refunds, if approved, will be processed within 5–7 business days to the original mode of payment.

Refunds or returns will not be provided for:

• Change of mind
• Taste preference
• Incorrect address provided by the customer
• Failed delivery due to customer unavailability

Shipping charges are non-refundable, unless the issue is due to our error.

For refund or return-related queries, please contact:

• Address: Deshi Tokri, Ward No. 20, Gandhi Nagar, Katihar, Bihar — 854105
• Phone: +91 9341830490
• Email: support@deshitokri.com