We aim to deliver our products in a timely and safe manner. Please read our Shipping Policy carefully before placing an order.

Orders are processed after successful confirmation of payment

Processing time is usually 1–3 business days

Orders are not processed on Sundays or public holidays

• We currently ship orders within India only
• Delivery availability depends on courier service coverage in your area

Shipping charges may vary depending on:

• Delivery location
• Order weight
• Courier partner

Shipping charges, if applicable, will be informed at the time of order confirmation.

Estimated delivery time is 3–7 business days after dispatch. Delivery timelines may vary due to:

• Courier delays
• Weather conditions
• Remote or rural delivery locations

We are not responsible for delays caused by courier partners or unforeseen circumstances.

All products are packed carefully to maintain quality and hygiene

Despite best efforts, minor damage during transit may occur due to handling by courier services

• If you receive a damaged, leaked, or incorrect product, please contact us within 24 hours of delivery
• Clear photos or videos of the package and product are required for verification
• Valid complaints will be resolved through replacement or refund, at our discretion

If an order is returned due to incorrect address, unreachable customer, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

• Address: Deshi Tokri, Ward No. 20, Gandhi Nagar, Katihar, Bihar — 854105
• Phone: +91 9341830490
• Email: support@deshitokri.com